CRM Consultation and Design
Successful CRM implementations start with understanding your business. That's why ConnectingBlox starts the process with a detailed consultation to ensure that we guide you down the correct path. While we may have our "go-to" products that fit many typical requirements, we work very hard to be vendor agnostic and are constantly evaluating new systems and methodologies. We'll select the appropriate products to meet your goals while assisting in developing the processes and procedures, ultimately delivering the CRM solution that best fits your business. Our CRM consulting services will always focus on rapid ROI, continuous improvement and end-user adoption.
It is estimated that over 70% of US businesses lack the ability to manage the sales cycle from end-to-end. Those same companies often experience drops in sales performance and customer satisfaction after a salesperson’s departure. A quality CRM strategy is key to gaining control of your sales cycle.
Software and Deployment Options
ConnectingBlox supports a wide variety of CRM systems including industry leaders SalesForce, SugarCRM and Microsoft Dynamics. Our experience also extends to vertical market solutions for industries such as legal services, mechanical/HVAC, non-profit, insurance and many others.
Picking the right product is only half the battle. Cloud vs On-Premise is a significant decision. Our consulting process will help identify the pros and cons and expertly guide you to the best fit for your business, today and in the future.
Integration & Data Quality
If CRM is an island it will be less impactful. Lack of integration will quickly turn even the best CRM solution into an island. And poor integration leads to poor data quality. That's why planning your integrations is a critical step in implementing a CRM solution. With our experience across many applications and databases, ConnectingBlox is an ideal partner to help plan, develop and deploy even the most complex of integrations.
According to a recent Gartner study as business processes become more automated, data quality becomes the rate limiting factor for overall process quality and poor data quality is a primary reason for 40% of all business initiatives failing to achieve their targeted benefits.
Often our customers find that off-the-shelf systems don't fully meet their needs. That's when our development teams can step in. ConnectingBlox can tailor many commercial CRM packages to your needs or we can customize an open source product to build a CRM solution that is a complete reflection of your business.
When creating custom systems, ConnectingBlox adheres to established quality programming practices in order to deliver a system that is robust, stable and easy to support and maintain.
Open Source software provides a solid framework for customized CRM systems. By using Open Source products as the framework for a CRM solution, dollars that would ordinarily be put towards software licenses can be allocated for development, creating a perfect solution with far lower budgets.
Just like business itself, CRM is a very dynamic and fluid entity. Without good support and a system of continuous improvement even the best CRM systems will fall behind and eventually even become more burden than boon. ConnectingBlox offers many support options to keep your CRM running efficiently. With our help your CRM system can grow and evolve with your business and always be a productive part of your sales lifecycle.