Remote Support

making IT easy

With ConnectingBlox as your Managed Services Provider you have an entire team of IT specialists ready to guide your business into the future.

IT team

 One Low Rate

With a fixed monthly rate and no hidden fees you get an entire IT department at a fraction of the cost.

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 Beyond the Basics

Your own Virtual CTO who works to understand your business and keep IT aligned to your goals.

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 Keeping you Focused

By taking the stress out of technology, ConnectingBlox helps you stay focused on what you do best.

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Positive Business Impact

Providing a technology partner you can count on and delivering the best possible ROI is our goal. Aligning technology with business objectives to produce stronger, leaner and more productive organizations – that’s Positive Business Impact.

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Partners

Our team has experience with over 30000 IT products and services. We can't possibly partner with all of them, but here are a few of the industry leading companies with whom we have partnered.

ConnectingBlox Partners

Our Managed Services Program is designed to make enterprise class IT services and solutions available to the SMB market. With ConnectingBlox as your provider your business gets a dedicated and professional staff to maintain your technology investment and a seasoned management team to keep that investment aligned with your strategy and goals.

Features and Benefits

One Low Rate

Traditionally, managed services providers offer a monthly fee for services, but it becomes more of a “minimum charge”. You quickly find out that the fee only covers specific services or standard business hours - out of scope services, weekends, late nights incur additional charges and suddenly the savings aren’t what you expected. ConnectingBlox is a true flat fee all-inclusive service. Think of our IT specialists as part of your salaried staff - if you need us, we'll be there; 24/7 no extra charge. Our flat fee model builds accountability, and ensures that your IT is always increasing productivity and driving profitability. Our success is truly defined by your success, because our profitability is reliant on your IT systems performing efficiently.

Virtual CTO

Growing and maintaining a business is hard enough without having to keep up with technology trends. You need a CTO, somebody that carries the burden of making sure technology works for you and keeps an eye on the future while minding the budget. But a CTO is expensive. With a ConnectingBlox managed services plan you get all the benefits of having a CTO without the salary expense. Your Virtual CTO takes the time to understand your business and designs and builds and IT environment to support your goals. Where most managed service providers simply "keep IT running" ConnectingBlox uses technology to drive productivity and profitability.

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Our services are designed to be as transparent as you require. If you need an IT presence in a meeting or need your customers and/or vendors to be able to reach your IT department we can do that and nobody ever needs to know we're a 3rd party.

 

Proactive Services

Of course, "keeping IT running" is an important job for any IT department. ConnectingBlox uses leading edge technologies to monitor and maintain your entire technology investment. Our monitoring tools keep a watchful eye on hundreds of metrics to ensure your infrastructure, servers and critical applications are performing at their best. When any metric reports something out of the ordinary our proactive service kicks in and potential problems are addressed before they impact your business. Regular maintenance operations are performed behind the scenes and after hours to prevent any inconvenience. Your network should be like power or water - you know it's there but you never have to worry about how it works.

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For our customers that want more visibility into their network, we can include any members of your team in the alert and notification plans. Upon request we'll even install signage in your office which details network health and performance status in real time

 

Support for End Users

Our team of highly skilled engineers are available 24/7 to assist your end users. With sophisticated remote diagnostics and login tools and a huge knowledgebase available we can troubleshoot and repair issues quickly and with the utmost professionalism. Your end users will quickly think of our team as "the guys down the hall with all the answers!" You even get an online portal with up-to-the-minute status and details of every issue raised by your users, our engineers or even automatically via our monitoring systems.

Lifecycle Management

Keeping systems and software up to date is vital to the success of business technology. ConnectingBlox works just like an in-house IT department, inventorying EVERY IT asset to build a lifecycle management plan. Depending on your needs, our lifecycle management plans range from 12-36 months and provide a baseline budget for all IT expenditures. ConnectingBlox tracks IT assets in an ITIL compliant change management system, allowing us to quickly adapt lifecycle management plans to changes in your business.

Security & Protection

Network security and data protection are often the most overlooked areas in small business computing. But a single breach is often more costly to small business than large enterprises. ConnectingBlox includes enterprise-class security management in our managed services program, giving our clients security resources previously out of their reach. Our security teams will routinely run vulnerability assessments on your network and use their findings to continually strengthen your defenses. We ensure that our clients always have excellent firewall, anti-virus, anti-malware, anti-ransomware and intrusion prevention systems supplemented by monitoring tools designed to detect "zero-day" attacks. In the unlikely event of a security incident with our Flat rate services there is never any charge for remediation.

License Management

Software licensing is very complex and often misunderstood - leading to overuse, which can carry potential legal action. ConnectingBlox clients can be safe in the knowledge that they are protected against such violations - our License Management services track your software usage against the licenses captured through our Lifecycle Management services. If an overuse condition is detected, our systems generate an alert and we can take steps to immediately rectify the issue. Through periodic reporting and reviews we can even capture underuse cases and potentially reduce overall software costs.

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Did you know that software license violations can carry fines of up to $50000 per instance and can be enforced with procedures and rules similar to IRS tax liens? Nearly all software audits requested by the major software vendors result in total fines exceeding $250000.

 

Business Continuity

With the ever increasing dependence of businesses on their IT, having a plan for continuity and disaster recovery has never been more important. ConnectingBlox Managed Services clients get a professionally developed business continuity and disaster recovery plan PLUS a testing and remediation process that keeps it up to date and guarantees it works if called upon.

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How much would it cost your business to be without IT for a day? A week? Longer? If a disaster happened today do you know how long it would take to get all your critical technology services back online? Let ConnectingBlox help you answer these questions.

 

Mobile Devices and BYOD

Smartphones, tablets and other mobile devices have changed the way we work. Your team can now have access to company data and applications anywhere and anytime. But these devices create a major challenge for IT and without someone to plan for, manage and protect them, the risks of mobility can outweigh the rewards. ConnectingBlox provides a secure solution to manage all your mobile devices. With our mobile management tools, you can even secure company data and applications on employee owned devices without affecting their personal data and settings.

Application & Database Management

Because the ConnectingBlox team includes application developers and database administrators, we offer unrivaled support for your business software. Our expertise covers every major operating system and database platform and hundreds of software vendors. As a ConnectingBlox Managed Services client, you will have access to IT resources previously only available to large enterprises.

Cloud Computing

The cloud. What is it? Where is it? How can it help my business? Those may sound like simple questions. But the truth to the cloud is far more complex. ConnectingBlox can leverage our knowledge of the cloud to help you understand if it is right for your business. Your Virtual CTO will guide you to the appropriate cloud solutions designed to meet your business goals in the most flexible, reliable and cost effective manner.

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Implementing cloud solutions without proper guidance and support often results in a significant drop in ROI over time. While a cloud solution may seem like the right choice at first, it is very common for the support costs to increase as much as 300% after the initial implentation period.

 

Vendor & Contract Management

One of the duties of your Virtual CTO is the management of outside services and contracts. With ConnectingBlox as your Managed Services Provider you get a true single point of contact for IT. Our team will work to find cost savings and improved services offerings from all your vendors.

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ConnectingBlox provides managed IT services to the southeast Michigan region including: Novi, Southfield, Royal Oak, Warren, Detroit, Monroe, Ann Arbor, Northville, Birmingham, Troy, Southgate, Romulus, Wayne, Farmington Hills, Bloomfield Hills, Fraser, Ferndale, Auburn Hills and West Bloomfield.